Grievance Officer
Grievance redressal under the Information Technology Act, 2000 (India)
1. Purpose
In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021,GharVaastu has appointed a Grievance Officer to receive and acknowledge complaints regarding our platform, content, data practices, payments, or conduct of services.
2. Grievance Officer details
- Name
- Saiteja Juluri
- Designation
- Grievance Officer
- Platform / company
- GharVaastu
- Phone
- +91 94413 66973
- Address
- India (online Vaastu platform, pan-India service)
3. How to file a grievance
Send an email with:
- Your full name and contact number
- Registered email on GharVaastu (if any)
- Clear description of the issue (report, payment, privacy, content, expert session, etc.)
- Screenshots or order/payment reference (if applicable)
- Relief sought (correction, refund, deletion, apology, etc.)
4. Timelines
- We aim to acknowledge your grievance within 24 hours of receipt (business days).
- We aim to resolve or respond substantively within 15 days, as per applicable Intermediary Rules.
- Complex cases (payments, third-party services) may need extra time, we will inform you.
5. Other channels
- Privacy Policy, data access, correction, deletion
- Refund & Cancellation, paid plans and expert sessions
- Disclaimer, scope of Vaastu guidance
- Contact Us, general support
6. Governing law
This grievance mechanism is governed by the laws of India. Courts in India shall have jurisdiction subject to applicable law.